Privacy Policy
Effective Date: October 20, 2026
Welcome to SnuggleNest Cozy ("we," "our," or "us"). We operate the e-commerce storefront located at snugglenestcozy.com. Your privacy is critically important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, browse, or make a purchase from our store.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit SnuggleNest Cozy, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log Files: Track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely through PayPal), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate directly with you regarding order fulfillment or support.
• Screen our orders for potential risk or fraud.
• When aligned with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the store).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
•Wix: Our store is hosted on the Wix platform. Wix provides us with the online e-commerce platform that allows us to sell our products to you. Your data may be stored through Wix’s data storage, databases, and the general Wix applications. They store your data on secure servers behind a firewall.
• Payment Processors (PayPal): We do not directly collect, view, or store your credit card or financial data. All transactions are securely processed externally through PayPal.
• Fulfillment Partners: We share your shipping address and contact details with our global fulfillment centers and shipping carriers to pack and deliver your purchased items directly to your doorstep.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Data Retention
When you place an order through the site, we will maintain your Order Information for our internal business records unless and until you ask us to delete this information.
5. International Data Transfers
Please note that our creative, operational, and customer support headquarters are located in Trinidad and Tobago. However, your information may be transferred to, stored, and processed by our hosting provider (Wix) and global fulfillment partners on servers located outside of Trinidad and Tobago, including in the United States and Europe. By using our website, you consent to these cross-border data transfers.
6. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our data practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our customer support team via our website's contact form or reach out directly via email at:
Email: Ginnellealbert@gmail.com
Mailing Address: SnuggleNest Cozy, Freeport, Trinidad and Tobago